Using the Support Chat
The in-app chat lets you contact the Traknova support team directly from within the platform. Use it to ask questions, report an issue, or get help with anything on your account.
Opening the chat
- Go to the Support section in the main menu.
- Your conversation with the support team will load on screen.
Add a screenshot of the support chat screen here, showing the full message thread and the text input box at the bottom.
If you have not used the chat before, you will see a welcome message from the team. Start typing to begin the conversation.
Sending a message
- Click in the text box at the bottom of the screen.
- Type your message.
- Press Enter to send, or click the send button.
To add a line break without sending, press Shift + Enter.
Add a screenshot of the message input area here, showing the text field and the circular send button on the right.
Reading past messages
Your full message history is saved and will be there whenever you return to the Support section. Messages are grouped by date, with labels like Today and Yesterday to help you find recent conversations.
Limits
- Messages are limited to 500 characters each.
Common problems
The chat will not load.
Try refreshing the page. If the problem continues, contact Traknova through the website.
I am not getting a response.
The team aims to respond as quickly as possible during business hours. For urgent issues, you can also reach us through the contact details on the Traknova website.
Need help with something else?
Browse the other guides in this documentation for step-by-step instructions on using the platform.