Accepting an Invitation

If a colleague has invited you to join their account, you will receive an email with a link to get started.

Step-by-step

1. Open the invitation email sent to your inbox.
2. Click the link in the email to open the invitation page.
3. If you do not already have an account, you will be asked to create one. Fill in your name and set a password.
4. If you already have an account with the same email address, you will be prompted to log in.
5. Once complete, you will be taken into the platform with access to the account you were invited to join.

Common problems

The link in the email does not work.
Invitation links expire after 7 days. Ask the person who invited you to resend the invitation from the Team section of their account.

I cannot find the invitation email.
Check your spam or junk folder. Ask your colleague to copy the invite link from their invitations list and share it with you directly.

I already have an account but the invitation is not connecting to it.
Make sure you are logging in with the same email address the invitation was sent to.

Need help?

Use the in-app chat to contact the support team. See Using the Support Chat.